Simon Hunt
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Pain: Monthly retainers and project fees feel excessive.
Impact: Difficult to justify the spend when direct revenue attribution is unclear.
CEO's Thought: "Why am I paying so much when I don’t even know what’s working?"
Pain: Agencies focus on vanity metrics (clicks, impressions) over business KPIs (leads, conversions).
Impact: Marketing feels disconnected from sales and growth.
CEO's Thought: "They care about CTR, but I care about revenue."
Pain: Locked into 6–12 month retainers with no clear escape if performance drops.
Impact: Financial risk and lost time.
CEO's Thought: "Why am I stuck in this when it's not working?"
Pain: Slow turnaround on tasks and campaign adjustments.
Impact: Missed market opportunities, slower experimentation.
CEO's Thought: "Why does it take two weeks to change an ad or headline?"
Pain: Generic strategies not tailored to the niche, local market, or business stage.
Impact: Missed growth potential, wasted budget.
CEO's Thought: "They don’t really understand my business or my industry."
Pain: Still needing to micromanage or clarify goals despite outsourcing.
Impact: Takes focus away from core business operations.
CEO's Thought: "If I have to spend hours managing them, what’s the point?"
Pain: Confusing reports, unclear strategies, or jargon-filled updates.
Impact: Trust erodes, CEO feels out of control.
CEO's Thought: "I’m not sure what they’re actually doing day-to-day."
Pain: Business becomes reliant on agency knowledge, platforms, or accounts.
Impact: No internal learning, hard to transition or bring in-house.
CEO's Thought: "We can’t do anything without them. We’re locked in."
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